Effective Date: January 1, 2026

 

Participants are strongly encouraged to consider purchasing registration insurance at checkout, which may protect their full registration costs from unexpected cancellations due to illness or injury.

 

This Cancellations & Refunds Policy (the Policy ), dated as of the Effective Date provided above, constitutes a legally binding agreement made between Seattle Pride Hockey Association, Inc. ( SPHA ) and you (the Participant ) and governs cancellations and refunds for all events, programs, leagues, and tournaments offered by SPHA, and the purchase of merchandise and products sold by SPHA. SPHA and Participant are each a Party and together, the Parties. The Parties hereby agree to be bound by this Policy. Please note that the Policy below does not apply to sales, promotions, trial periods, or other offers SPHA may designate from time to time.

 

CANCELLATIONS & REFUNDS QUICK REFERENCE

Cancellation Notice Period	Refund or Credit Eligibility	Applies To
60+ days	100% Credit or 90% Refund (only if Replacement Participant is available)	Free Agent Tournaments
31-59 days	50% Credit or 40% Refund (only if Replacement Participant is available)	Free Agent Tournaments
≤ 30 days	Not eligible for Credit or Refund	Free Agent Tournaments
30+ days	100% Credit or 90% Refund	Programs
15 29 days	50% Credit or 40% Refund	Programs
≤ 14 days	Not eligible for Credit or Refund, even if Replacement Participant is available	Programs
At time of registration	All sales are final once registered (Team Tournaments: deposits are refundable only until official team acceptance; or upon team denial)	Team Tournaments & League
After League ends	Uniform Deposit refundable (within 30 days, if Uniform is returned in fair condition)	League
At time of purchase	All sales are final (unless manufacturing/customization error)	Products
Within 15 days of donation (if made in error)	Refund eligible upon written request and approval	Donations

 

1.    PROGRAMS

1.1.         SPHA offers the following programs (not all of which may be listed): Pride Skate, Seattle Pride Hockey Training, Pride Current Watch Party, Pride Tape with a Pro (collectively, the Programs ).

1.2.         The Programs take place on dates designated by SPHA.

1.3.         Other than expressly set forth in this Section 1, SPHA does not offer Participants any Credits, Refunds, carryovers, or the like for Participants that no-show, miss a date, become injured, are suspended by SPHA or by any neighboring organization within the Washington State, or are ejected from SPHA for misconduct or other behavior.

1.4.         If SPHA or the hosting facility cancels a Program, SPHA will offer Participant a credit to Participant s mySPHA account (a Credit ) or, at Participant s written request, a pro rata refund (a Refund ), where such Credit or Refund is equal to the amount the Participant paid for the cancelled Program.

1.5.         Participant may cancel their registration for a Program in one of the following ways:

1.5.1.         By providing written notice at least thirty (30) calendar days prior to the applicable Program start date, in which case SPHA will provide a 100% Credit, or at Participant s request, a 90% Refund, equal to the amount Participant paid for the cancelled Program.

1.5.2.         Subject to Section 1.5.2.1, by providing written notice at least fifteen (15) calendar days prior to the applicable Program start date, in which case SPHA will provide a pro-rata 50% Credit, or at Participant s request, a Refund, equal to 40% of the amount Participant paid for the Program.

1.6.         Notwithstanding anything to the contrary in this Section 1, no Credits or Refunds will be granted beginning fourteen (14) calendar days prior to the start date of the applicable Program. The registration payment will be retained in full by SPHA as a cancellation fee.

 

2.    TOURNAMENTS          

2.1.         SPHA currently offers the following tournaments (not all of which may be listed): Seattle Pride Classic, Frozen Pride Classic, Rain City Rush, and several associated functions (collectively, the Tournaments ).

2.2.         Tournaments may be either free agent, individual-based tournaments (e.g., Seattle Pride Classic, or Free Agent Tournaments ) or team-based tournaments (e.g., Frozen Pride Classic, Rain City Rush, or Team Tournaments ).

2.3. Free Agent Tournaments

2.3.1.           Other than expressly set forth in this Section 2.3, SPHA does not offer Participants any Credits, Refunds, carryovers, or the like for Participants that no-show, miss a date(s), become injured, are suspended by SPHA and/or any neighboring organization within Washington State, or are ejected from SPHA for misconduct or other behavior.

2.3.2.           If SPHA or the hosting facility cancels a Free Agent Tournament, SPHA will offer Participant a Credit or, at Participant s written request, a pro rata Refund, where such Credit or Refund is equal to the amount the Participant paid for the cancelled Free Agent Tournament.

2.3.3.           If there is a Replacement Participant available to assume Participant s spot in the Free Agent Tournament, Participant may cancel their registration for the Free Agent Tournament in one of the following ways:

2.3.3.1.         By providing written notice at least sixty (60) calendar days prior to the applicable Free Agent Tournament start date, in which case SPHA will provide a full Credit, or at Participant s request, a 90% Refund, equal to the amount Participant paid for the cancelled Free Agent Tournament

2.3.3.2.         By providing written notice at least fifty-nine (59) calendar days prior to the applicable Free Agent Tournament start date and up to thirty-one (31) calendar days prior to the applicable Free Agent Tournament start date, in which case SPHA will provide a pro-rata 50% Credit, or at Participant s request, a Refund, equal to 40% of the amount Participant paid for the cancelled Free Agent Tournament. SPHA will retain the other 50% or 60%, respectively, as a cancellation fee.

2.3.3.3.         Notwithstanding anything to the contrary in Section 2.3, no Credits or Refunds will be granted beginning thirty (30) calendar days prior to the start date of the applicable Free Agent Tournament, even if a Replacement Participant is available. The registration payment will be retained in full by SPHA as a cancellation fee.

2.3.3.4.         For purposes of the Policy, Replacement Participant means (i) an individual that, on the cancellation date, is on a waitlist maintained by SPHA for the Tournament and such individual agrees to assume Participant s place in the Tournament, or (ii) an individual identified by Participant that is available to assume Participant s spot in the Tournament. An individual s status as a Replacement Participant is subject to SPHA s approval, which will be granted in SPHA s sole discretion. For the avoidance of doubt, if no Replacement Participants are available for the applicable Tournament, Participant will not be entitled to a Credit nor Refund.

2.4. Team Tournaments

2.4.1.           Registration (excluding any team and player deposits) for any Team Tournament becomes fully non-refundable at time of registration, regardless of reason. All sales are final.

2.4.2.           Other than expressly set forth in this Section 2.4, SPHA does not offer Participants any Credits, Refunds, carryovers, or the like for Participants that no-show, miss a date, become injured, are suspended by SPHA and/or any neighboring organization within the State of Washington, or are ejected from SPHA for misconduct or other behavior.

2.4.3.           If SPHA or the hosting facility cancels a Team Tournament, SPHA will offer Participant a Credit or, at Participant s written request, a pro rata Refund, where such Credit or Refund is equal to the amount the Participant paid for the cancelled Team Tournament.

2.4.4.           For the avoidance of doubt, no Credits or Refunds will be granted for Team Tournament deposits after Participant s team is accepted to the Team Tournament, including even if there is a team that could assume Participant s withdrawing team s place in the applicable Team Tournament. The deposit payment, and any Participant payments made towards that team, if applicable, will be retained in full by SPHA as a cancellation fee.

2.4.5.           Once a Participant registers and submits payment to their team for a Team Tournament, there will be no Credit or Refund available, even if there is another Participant available to assume Participant s place. All sales are final. We encourage Participant s to work with their respective Team Captain on options.

2.4.6.           For Rain City Rush or any situation where SPHA sends a team to another city, once a Participant registers and submits a deposit and/or payment, there will be no Credit or Refund available, even if there is another Participant available to assume Participant s place. All sales are final.

 

3.    LEAGUE

3.1.         Registration for Seattle Pride Hockey League ( League ) becomes fully non-refundable at time of registration, regardless of reason. All sales are final.

3.2.         Other than expressly set forth in this Section 3, SPHA does not offer Participants any Credits, Refunds, carryovers, or the like for Participants that no-show, cancel, miss any League games, become injured, are suspended by the League and/or any neighboring league within the State of Washington, or are ejected from the League for misconduct or other behavior.

3.3.         If SPHA cancels one or more games in the applicable season, then SPHA, in its sole discretion, will offer Participant: (a) a Credit equal to the amount the Participant paid for the cancelled game(s), or (b) make up games at the end of the season, and/or (c) provide a scrimmage in lieu of an actual game. If a makeup game is scheduled, SPHA is not obligated to provide any Credit or Refunds for absent Participants, provided SPHA provides at least seven (7) calendar days notice to Participants.

3.4.         When Participant initially enters the League, Participant will pay a jersey and socks deposit as stipulated by SPHA (the Uniform Deposit ). Once the season concludes, and all items are returned (one (1) jersey and one (1) pair of socks) in a fair and reasonable condition, the Uniform Deposit will be credited to the Participant s mySPHA Account for use towards the next season. Participant may request a Refund of the Uniform Deposit up to thirty (30) calendar days after completion of the applicable League season.

 

4.    PRODUCTS (MERCHANDISE, APPAREL, TICKETS)

4.1.         SPHA may offer merchandise (including apparel and namebars), event admission tickets, raffle tickets, and similar items (collectively, Products ).

4.2.         All Products purchased directly from SPHA, whether online or in person, are non-refundable and non-exchangeable, except in cases of manufacturing defects, customization errors (if applicable), or gross negligence on the part of SPHA that results in an event failing to take place as reasonably promised. Determinations of refund eligibility due to gross negligence are at SPHA s sole discretion. All other sales are final.

4.3.         This Policy applies only to Products purchased directly from SPHA. For any Products obtained through third-party retailers or vendors, selling Products on SPHA s behalf, Participants must follow that retailer s return and refund policies.

5.    DONATIONS

5.1.         SPHA is a registered nonprofit organization (Tax ID # 84-3717428). All donations made to SPHA whether one-time or recurring are non-refundable, unless the donation was made in error (e.g., duplicate transaction), in which case the donor must contact SPHA within fifteen (15) calendar days of the donation date to request a correction or Refund.

5.2.         Refund requests within fifteen (15) calendar days will be considered on a case-by-case basis and must be submitted in writing to [email protected]. SPHA reserves the right to refuse a Refund that does not meet the criteria above or if the funds have already been used in accordance with our mission. Refund requests outside the fifteen (15) day threshold require a review by the board of directors at the next scheduled meeting.

5.3.         Donors are encouraged to consult with a tax professional regarding the deductibility of their contribution. SPHA will provide donation receipts for all qualifying contributions upon request.

 

6.    ISSUING OF CREDITS OR REFUNDS

6.1.         If SPHA grants Participant a Refund pursuant to this Policy, SPHA will issue Refunds to the original payment method where possible, or via check if necessary. If SPHA grants Participant a Credit pursuant to this Policy, such Credit will be added to Participant s mySPHA Account where it will be eligible for use within one calendar year (365 calendar days) from the day SPHA grants such Credit. If Participant does not use the Credit within one calendar year (365 calendar days), then the Credit expires, and Participant may not seek further Credits or Refunds. Participants may view the number of days remaining until the applicable Credit expires through the Participant s mySPHA Account via their Dashboard. SPHA is not obliged to provide electronic and/or written communications of upcoming expiration dates, except as applicable by local law.

 

For purposes of this Policy, a Refund means the return of funds paid by Participant to SPHA back to the original payment method (or by check, if necessary). A Credit means funds retained by SPHA and issued to Participant s mySPHA Account for use toward eligible future SPHA registrations; unless otherwise stated, Credits may be applied only to Programs, Tournaments, and League registrations and may not be used to purchase Products or make Donations.

7.    FORCE MAJEURE

7.1.         SPHA shall not be responsible for any Credits, Refunds, or make-up events resulting from cancellations, postponements, or interruptions due to events beyond its reasonable control, including but not limited to extreme weather (snow), facility closures, equipment failure, labor shortages, governmental mandates, public health crises (e.g., COVID-19 or similar), natural disasters, acts of war or terrorism, or other events commonly referred to as acts of God. In such instances, all fees paid shall be retained by SPHA, and no additional compensation shall be owed to the Participant.

8.    ADDITIONAL POLICIES

8.1.       Participant s participation in Programs, Tournaments, and/or the League is subject to the rules, policies, and additional terms and conditions available on SPHA s website ( SPHA Terms ), including the Participant Conduct Policy, Privacy Statement, Terms & Conditions, Inclusion in Hockey Statement, and any program-specific policies/rules (i.e., Tournament Rules & Game Formats, League Guidelines & Supplemental Rules, Player Discipline Guidance, etc.) that SPHA may provide to Participant from time to time. Participants are expected to review all applicable SPHA Terms prior to registering, and/or making any purchases or participating in any Programs, Tournaments, and/or Leagues hosted or organized by SPHA.

8.2.         Participants are strongly encouraged to consider purchasing registration insurance at the time of registration. Registration insurance powered by Vertical Insure may cover unexpected circumstances that prevent participation, such as injury, illness, or travel disruption. SPHA is not responsible for reimbursing Participants for cancellations outside of the refund windows set forth in this Policy, including force majeure-related events. All claims and reimbursement requests related to registration insurance must be directed to the insurance provider and are subject to their respective terms and conditions.

9.    RIGHT TO MODIFY

9.1.         SPHA reserves the right to amend this Policy at any time. Updated versions will be posted to our website and take effect upon publication. These updates will apply only to registrations and purchases made on or after the published Effective Date. For all registrations and purchases made prior to the Effective Date, the version of the Cancellation & Refunds Policy in effect at the time of the transaction will apply. Participants are encouraged to review the latest version of the Policy prior to registering or making any purchases.

YOU ARE ACCEPTING THIS POLICY EITHER BY CLICKING A BOX INDICATING ACCEPTANCE, COMPLETING REGISTRATION, OR OTHERWISE PARTICIPATING AND ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE TERMS OF THIS POLICY.

 

We re here to help. If you have any questions on the above Policy, please contact us at [email protected].