Effective Date: July 16, 2025

 

This Cancellations & Refunds Policy (the Policy ), dated as of the Effective Date provided above, constitutes a legally binding agreement made between Seattle Pride Hockey Association, Inc. ( SPHA ) and you (the Participant ) and governs cancellations and refunds for all SPHA s events, programs, leagues, and tournaments offered by SPHA, and the purchase of merchandise and products sold by SPHA. SPHA and Participant are each a Party and together, the Parties. The Parties hereby agree to be bound by this Policy. Please note that the below Policy does not apply to sales, promotions, trial periods, or other offers SPHA may designate from time to time.

 

CANCELLATIONS & REFUNDS QUICK REFERENCE

Cancellation Notice Period	Refund or Credit Eligibility	Applies To
60+ days	100% Refund or Credit (if Replacement Participant available)	Free Agent Tournaments
31-59 days	50% Refund or Credit (if Replacement Participant available)	Free Agent Tournaments
≤ 30 days	Not eligible for refund or credit	Free Agent Tournaments
30+ days	100% Refund or Credit	Programs
15 29 days	50% Refund or Credit (additional 50% credit/refund only if Replacement Participant available)	Programs
≤ 14 days	Not eligible for refund or credit	Programs
At time of registration	All sales are final once registered (Team Tournaments: deposits are refundable only until official team acceptance; and upon team denial)	Team Tournaments & League
After League ends	Uniform Deposit refundable (within 30 days, if Uniform returned in fair condition)	League
At time of purchase	All sales are final (unless manufacturing/customization error)	Products
Within 15 days of donation (if made in error)	Refund eligible upon written request and approval	Donations

 

Participants are strongly encouraged to consider purchasing registration insurance at checkout, which may cover unexpected cancellations due to illness or injury.

 

1.    EVENTS/PROGRAMS

1.1.          SPHA offers the following events & programs (not all of which may be listed): Pride Skate, Seattle Pride Hockey Training, Pride Current Watch Party, Pride Tape with a Pro (collectively, the Programs ).

1.2.          The Programs take place on dates designated by SPHA.

1.3.          Other than expressly set forth in this Section 1, SPHA does not offer Participants any Credits, Refunds, carryovers, or the like for Participants that no-show, miss a date, become injured, are suspended by SPHA or by any neighboring organization within the Washington State, or are ejected from SPHA for misconduct or other behavior.

1.4.          If SPHA or the hosting facility cancels a Program, SPHA will offer Participant a credit to Participant s mySPHA account (a Credit ) or, at Participant s written request, a pro rata refund (a Refund ), where such Credit or Refund is equal to the amount the Participant paid for the cancelled Program.

1.5.          Participant may cancel their registration for a Program in one of the following ways:

1.5.1.        By providing written notice at least 30 calendar days prior to the applicable Program start date, in which case SPHA will provide a full Credit, or at Participant s option a Refund, equal to the amount Participant paid for the cancelled Program.

1.5.2.        Subject to Section 1.5.2.1, by providing written notice at least 15 calendar days prior to the applicable Program start date, in which case SPHA will provide a pro-rata Credit, or at Participant s option a Refund, equal to 50% of the amount Participant paid for the cancelled Program.

1.5.2.1.     If there is a Replacement Participant (as defined below) available to assume Participant s spot in the Program at least 15 calendar days before the start date of the applicable Program, SPHA will provide a pro-rata Credit, or at Participant s option a Refund, equal to the remaining 50% of the amount Participant paid for the cancelled Program after SPHA receives the full payment from the Replacement Participant for the applicable Program.

1.5.2.2.     For purposes of the Policy, Replacement Participant means (i) an individual that, on the cancellation date, is on a waitlist maintained by SPHA for the Program and such individual agrees to assume Participant s place in the Program, or (ii) an individual identified by Participant that is available to assume Participant s spot in the Program. An individual s status as a Replacement Participant is subject to SPHA s approval, which will be granted in SPHA s sole discretion. For the avoidance of doubt, if no Replacement Participants are available for the applicable Program, Participant will not be entitled to a Refund or Credit of the remaining 50% of fees for the Program under Section 1.5.2.1.

1.6.          Notwithstanding anything to the contrary in this Section 1, no Refunds or Credits will be granted beginning 14 calendar days prior to the start date of the applicable Program, even if a Replacement Participant is available. The registration payment will be retained in full by SPHA as a cancellation fee.

 

2.    TOURNAMENTS

2.1.          SPHA currently offers the following tournaments (not all of which may be listed): Seattle Pride Classic, Frozen Pride Classic, traveling teams (Team Seattle) & several associated functions (collectively, the Tournaments ).

2.2.          Tournaments may be either free agent, individual-based tournaments (e.g., Seattle Pride Classic) ( Free Agent Tournaments ) or team-based tournaments (e.g., Frozen Pride Classic, Team Seattle or any Travel Team) ( Team Tournaments ).

2.3.                   Free Agent Tournaments

2.3.1.           Other than expressly set forth in this Section 2.3, SPHA does not offer Participants any Credits, Refunds, carryovers, or the like for Participants that no-show, miss a date, become injured, are suspended by SPHA and/or any neighboring organization within Washington State, or are ejected from SPHA for misconduct or other behavior.

2.3.2.           If SPHA or the hosting facility cancels a Free Agent Tournament, SPHA will offer Participant a Credit or, at Participant s written request, a pro rata Refund, where such Credit or Refund is equal to the amount the Participant paid for the cancelled Free Agent Tournament.

2.3.3.           If there is a Replacement Participant available to assume Participant s spot in the Free Agent Tournament, Participant may cancel their registration for the Free Agent Tournament in one of the following ways:

2.3.3.1.     By providing written notice at least 60 calendar days prior to the applicable Free Agent Tournament start date, in which case SPHA will provide a full Credit, or at Participant s option a Refund, equal to the amount Participant paid for the cancelled Free Agent Tournament

2.3.3.2.     By providing written notice at least 59 calendar days prior to the applicable Free Agent Tournament start date and up to 31 calendar days prior to the applicable Free Agent Tournament start date, in which case SPHA will provide a pro-rata Credit, or at Participant s option a Refund, equal to 50% of the amount Participant paid for the cancelled Free Agent Tournament. SPHA will retain the other 50% as a cancellation fee.

2.3.3.3.     Notwithstanding anything to the contrary in this Section 2.3, no Refunds or Credits will be granted beginning 30 calendar days prior to the start date of the applicable Free Agent Tournament, even if a Replacement Participant is available. The registration payment will be retained in full by SPHA as a cancellation fee.

2.4.                   Team Tournaments

2.4.1.           Registration (excluding any team pre-registration deposits) for any Team Tournament becomes fully non-refundable at time of registration, regardless of reason. All sales are final.

2.4.2.           Other than expressly set forth in this Section 2.4, SPHA does not offer Participants any Credits, Refunds, carryovers, or the like for Participants that no-show, miss a date, become injured, are suspended by SPHA and/or any neighboring organization within the State of Washington, or are ejected from SPHA for misconduct or other behavior.

2.4.3.           If SPHA or the hosting facility cancels a Team Tournament, SPHA will offer Participant a Credit or, at Participant s written request, a pro rata Refund, where such Credit or Refund is equal to the amount the Participant paid for the cancelled Team Tournament.

2.4.4.           For the avoidance of doubt, no Refunds or Credits will be granted for Team Tournament deposits after Participant s team is accepted to the Team Tournament, including even if there is a team that could assume Participant s withdrawing team s place in the applicable Team Tournament. The deposit payment, and any Participant payments made towards that team, if applicable, will be retained in full by SPHA as a cancellation fee.

2.4.5.           Once a Participant registers and submits payment to their team for a Team Tournament, there will be no Credit or Refund available, even if there is another Participant available to assume Participant s place. All sales are final. We encourage Participant to work with their respective Team Captain on options.

2.4.6.           For travel team tournaments (i.e., Team Seattle or SPHA sends a team to another city), once a Participant registers and submits payment, there will be no Credit or Refund available, even if there is another Participant available to assume Participant s place. All sales are final.

 

3.    LEAGUE

3.1.          Registration for the Seattle Pride Hockey League ( League ) becomes fully non-refundable at time of registration, regardless of reason. All sales are final.

3.2.          Other than expressly set forth in this Section 3, SPHA does not offer Participants any Credits, Refunds, carryovers, or the like for Participants that no-show, cancel, miss any League games, become injured, are suspended by the League and/or any neighboring league within the State of Washington, or are ejected from the League for misconduct or other behavior.

3.3.          If SPHA cancels one or more games in the applicable season, then SPHA, in its sole discretion, will offer Participant: (a) a Credit equal to the amount the Participant paid for the cancelled game(s), or (b) make up games at the end of the season. If a makeup game is scheduled, SPHA is not obligated to provide any Credit or Refunds for absent Participants.

3.4.          When Participant initially enters the League, Participant will pay a jersey and socks deposit as stipulated by SPHA (the Uniform Deposit ). Once the season concludes, and all items are returned ((1) jersey + (1) pair of socks) in a fair and reasonable condition, the Uniform Deposit will be credited to the Participant s mySPHA Account for use towards the next season. Participant may request a Refund of the Uniform Deposit up to 30 days after completion of the applicable League season.

 

4.    PRODUCTS (MERCHANDISE, APPAREL, TICKETS)

4.1.          SPHA may offer merchandise (including apparel and namebars), event admission tickets, raffle tickets, and similar items (collectively, Products ).

4.2.          All Products purchased directly from SPHA, whether online or in person, are non-refundable and non-exchangeable, except in cases of manufacturing defects, customization errors, or gross negligence on the part of SPHA that results in an event failing to take place as reasonably promised. Determinations of refund eligibility due to gross negligence are at SPHA s sole discretion. All other sales are final.

4.3.          This Policy applies only to Products purchased directly from SPHA. For any Products obtained through third-party retailers or vendors, Participants must follow that retailer s return and refund policies.

5.    DONATIONS

5.1.          SPHA is a registered nonprofit organization (Tax ID # 84-3717428). All donations made to SPHA whether one-time or recurring are non-refundable, unless the donation was made in error (e.g., duplicate transaction or incorrect amount), in which case the donor must contact SPHA within fifteen (15) calendar days of the donation date to request a correction or refund.

5.2.          Refund requests within 15 days will be considered on a case-by-case basis and must be submitted in writing to [email protected]. SPHA reserves the right to refuse a refund that does not meet the criteria above or if the funds have already been used in accordance with our mission. Refund requests outside the 15-day threshold require a review by the board of directors at the next scheduled meeting.

5.3.          Donors are encouraged to consult with a tax professional regarding the deductibility of their contribution. SPHA will provide donation receipts for all qualifying contributions upon request.

 

6.    ISSUING OF REFUNDS OR CREDITS

6.1.          If SPHA grants Participant a Refund pursuant to this Policy, SPHA will issue Refunds to the original payment method where possible, or via check if necessary. If SPHA grants Participant a Credit pursuant to this Policy, such Credit will be added to Participant s mySPHA Account where it will be eligible for use within 540 calendar days from the day SPHA grants such Credit. If Participant does not use the Credit within the 540 calendar days, then the Credit expires, and Participant may not seek further Refunds or Credits. Participants may view the number of days remaining until the applicable Credit expires through the Participant s mySPHA Account via their Dashboard. SPHA is not obligated to provide electronic and/or written communications of upcoming expiration dates, except as applicable by local law.

7.    FORCE MAJEURE

7.1.          SPHA shall not be responsible for any refunds, credits, or make-up events resulting from cancellations, postponements, or interruptions due to events beyond its reasonable control, including but not limited to extreme weather, facility closures, equipment failure, labor shortages, governmental mandates, public health crises (e.g., COVID-19 or similar), natural disasters, acts of war or terrorism, or other events commonly referred to as acts of God. In such instances, all fees paid shall be retained by SPHA, and no additional compensation shall be owed to the Participant.

8.    ADDITIONAL POLICIES

8.1.       Participant s participation in Programs, Tournaments, and/or the League is subject to the rules, policies, and additional terms and conditions available on SPHA s website ( SPHA Terms ), including the Participant Conduct Policy, Privacy Statement, Terms & Conditions, Inclusion in Hockey Statement, and any program-specific policies/rules (i.e., Tournament Rules & Game Formats, League Guidelines & Supplemental Rules, Player Discipline Guidance, etc.) that SPHA may provide to Participant from time to time. Participants are expected to review all applicable SPHA Terms prior to making any purchases or participating in any Programs, Tournaments, and/or SPHL hosted or organized by SPHA.

8.2.          Participants are strongly encouraged to consider purchasing registration insurance at the time of registration. Registration insurance powered by Vertical Insure may cover unexpected circumstances that prevent participation, such as injury, illness, or travel disruption. SPHA is not responsible for reimbursing Participants for cancellations outside of the refund windows set forth in this Policy, including force majeure-related events. All claims and reimbursement requests related to registration insurance must be directed to the insurance provider and are subject to their respective terms and conditions.

9.    RIGHT TO MODIFY

9.1.          SPHA reserves the right to amend this Policy at any time. Updated versions will be posted to our website and take effect upon publication. Participants are encouraged to review the latest version prior to registration.

 

BY ACCEPTING THIS POLICY EITHER BY CLICKING A BOX INDICATING ACCEPTANCE, COMPLETING REGISTRATION, OR OTHERWISE PARTICIPATING YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS POLICY.

 

We re here to help. If you have any questions on the above Policy, please contact us at [email protected].