Effective Date: July 16,
2025
This Cancellations & Refunds Policy
(the Policy ), dated as of the Effective Date provided above, constitutes
a legally binding agreement made between Seattle Pride Hockey Association, Inc.
( SPHA ) and you (the Participant ) and governs cancellations
and refunds for all SPHA s events, programs, leagues, and tournaments offered
by SPHA, and the purchase of merchandise and products sold by SPHA. SPHA and
Participant are each a Party and together, the Parties. The
Parties hereby agree to be bound by this Policy. Please note that the below Policy does not apply to sales, promotions, trial
periods, or other offers SPHA may designate from time to time.
CANCELLATIONS & REFUNDS QUICK
REFERENCE
Cancellation Notice Period |
Refund or Credit Eligibility |
Applies To |
60+ days |
100% Refund or Credit (if Replacement Participant available) |
Free Agent Tournaments |
31-59 days |
50% Refund or Credit (if Replacement Participant available) |
Free Agent Tournaments |
≤ 30 days |
Not eligible for refund or credit |
Free Agent Tournaments |
30+ days |
100% Refund or Credit |
Programs |
15 29 days |
50% Refund or Credit (additional 50% credit/refund only if Replacement
Participant available) |
Programs |
≤ 14 days |
Not eligible for refund or credit |
Programs |
At time of registration |
All sales are final once registered |
Team Tournaments & League |
After League ends |
Uniform Deposit refundable (within 30 days, if
Uniform returned in fair condition) |
League |
At time of purchase |
All sales are final (unless manufacturing/customization
error) |
Products |
Within 15 days of donation (if made in error) |
Refund eligible upon written request and approval |
Donations |
Participants are strongly
encouraged to consider purchasing registration insurance at checkout, which
may cover unexpected cancellations due to illness or injury. |
1.1.
SPHA offers the following events & programs
(not all of which may be listed): Pride Skate, Seattle Pride Hockey Training,
Pride Current Watch Party, Pride Tape with a Pro (collectively, the Programs ).
1.2.
The Programs take place on dates designated by
SPHA.
1.3.
Other than expressly set forth in this Section 1, SPHA does
not offer Participants any Credits, Refunds, carryovers, or the like for
Participants that no-show, miss a date, become injured, are suspended by SPHA
or by any neighboring organization within the Washington State, or are ejected
from SPHA for misconduct or other behavior.
1.4.
If SPHA or the hosting facility cancels a Program,
SPHA will offer Participant a credit to Participant s mySPHA account (a Credit )
or, at Participant s written request, a pro rata refund (a Refund ),
where such Credit or Refund is equal to the amount the Participant paid for the
cancelled Program.
1.5.
Participant may cancel
their registration for a Program in one of the following ways:
1.5.1.
By providing written notice at least 30 calendar
days prior to the applicable Program start date, in which case SPHA will
provide a full Credit, or at Participant s option a
Refund, equal to the amount Participant paid for the cancelled Program.
1.5.2.
Subject to Section 1.5.2.1, by
providing written notice at least 15 calendar days prior to the applicable
Program start date, in which case SPHA will provide a pro-rata Credit, or at
Participant s option a Refund, equal to 50% of the amount Participant paid for
the cancelled Program.
1.5.2.1. If there is
a Replacement Participant (as defined below) available to assume Participant s
spot in the Program at least 15 calendar days before the start date of the
applicable Program, SPHA will provide a pro-rata Credit, or at Participant s
option a Refund, equal to the remaining 50% of the amount Participant paid for
the cancelled Program after SPHA receives the full payment from the Replacement
Participant for the applicable Program.
1.5.2.2.
For purposes of the Policy, Replacement
Participant means (i) an individual that, on the
cancellation date, is on a waitlist maintained by SPHA for the Program and such
individual agrees to assume Participant s place in the Program, or (ii) an
individual identified by Participant that is available to assume Participant s
spot in the Program. An individual s status as a Replacement Participant is
subject to SPHA s approval, which will be granted in SPHA s sole discretion.
For the avoidance of doubt, if no Replacement Participants are available for
the applicable Program, Participant will not be entitled to a Refund or Credit
of the remaining 50% of fees for the Program under Section 1.5.2.1.
1.6.
Notwithstanding anything to the contrary in this
Section 1, no Refunds
or Credits will be granted beginning 14 calendar days prior to the start date
of the applicable Program, even if a Replacement Participant is available. The
registration payment will be retained in full by SPHA as a cancellation fee.
2.
TOURNAMENTS
2.1.
SPHA currently offers the following tournaments
(not all of which may be listed): Seattle Pride Classic, Frozen Pride Classic,
traveling teams (Team Seattle) & several associated functions
(collectively, the Tournaments ).
2.2.
Tournaments may be either free agent,
individual-based tournaments (e.g., Seattle Pride Classic) ( Free Agent
Tournaments ) or team-based tournaments (e.g., Frozen Pride Classic, Team
Seattle or any Travel Team) ( Team Tournaments ).
2.3.
Free Agent Tournaments
2.3.1.
Other than expressly set forth in this Section 2.3,
SPHA does not offer Participants any Credits, Refunds, carryovers, or the like
for Participants that no-show, miss a date, become injured, are suspended by
SPHA and/or any neighboring organization within Washington State, or are
ejected from SPHA for misconduct or other behavior.
2.3.2.
If SPHA or the hosting facility cancels a Free
Agent Tournament, SPHA will offer Participant a Credit or, at Participant s
written request, a pro rata Refund, where such Credit or Refund is equal to the
amount the Participant paid for the cancelled Free Agent Tournament.
2.3.3.
If there is a Replacement Participant available to
assume Participant s spot in the Free Agent Tournament, Participant may cancel
their registration for the Free Agent Tournament in one of the following ways:
2.3.3.1.
By providing written notice at least 60 calendar
days prior to the applicable Free Agent Tournament start date, in which case
SPHA will provide a full Credit, or at Participant s option a Refund, equal to
the amount Participant paid for the cancelled Free Agent Tournament
2.3.3.2.
By providing written notice at least 59 calendar
days prior to the applicable Free Agent Tournament start date and up to 31
calendar days prior to the applicable Free Agent Tournament start date, in
which case SPHA will provide a pro-rata Credit, or at Participant s option a
Refund, equal to 50% of the amount Participant paid for the cancelled Free
Agent Tournament. SPHA will retain the other 50% as a cancellation fee.
2.3.3.3.
Notwithstanding anything to the contrary in this
Section 2.3, no Refunds
or Credits will be granted beginning 30 calendar days prior to the start date
of the applicable Free Agent Tournament, even if a Replacement Participant is
available. The registration payment will be retained in full by SPHA as a
cancellation fee.
2.4.1.
Registration (excluding any team pre-registration
deposits) for any Team Tournament becomes fully non-refundable at time of
registration, regardless of reason. All sales are final.
2.4.2.
Other than expressly set forth in this Section 2.4, SPHA does
not offer Participants any Credits, Refunds, carryovers, or the like for
Participants that no-show, miss a date, become injured, are suspended by SPHA
and/or any neighboring organization within the State of Washington, or are
ejected from SPHA for misconduct or other behavior.
2.4.3.
If SPHA or the hosting facility cancels a Team
Tournament, SPHA will offer Participant a Credit or, at Participant s written
request, a pro rata Refund, where such Credit or Refund is equal to the amount
the Participant paid for the cancelled Team Tournament.
2.4.4.
For the avoidance of doubt, no Refunds or Credits
will be granted for Team Tournament deposits after Participant s team is
accepted to the Team Tournament, including even if
there is a team that could assume Participant s withdrawing team s place in the
applicable Team Tournament. The deposit payment, and any Participant payments
made towards that team, if applicable, will be retained in full by SPHA as a
cancellation fee.
2.4.5.
Once a Participant registers and submits payment to
their team for a Team Tournament, there will be no Credit or Refund available,
even if there is another Participant available to assume Participant s place. All
sales are final. We encourage Participant to work with their respective
Team Captain on options.
2.4.6.
For travel team tournaments (i.e., Team Seattle or
SPHA sends a team to another city), once a Participant registers and submits
payment, there will be no Credit or Refund available, even if there is another
Participant available to assume Participant s place. All sales are final.
3.1.
Registration for the Seattle Pride Hockey League ( League )
becomes fully non-refundable at time of registration, regardless of
reason. All sales are final.
3.2.
Other than expressly set forth in this Section 3, SPHA does
not offer Participants any Credits, Refunds, carryovers, or the like for
Participants that no-show, cancel, miss any League games, become injured, are
suspended by the League and/or any neighboring league within the State of
Washington, or are ejected from the League for misconduct or other behavior.
3.3.
If SPHA cancels one or more games in the applicable
season, then SPHA, in its sole discretion, will offer Participant: (a) a Credit
equal to the amount the Participant paid for the cancelled game(s), or (b) make
up games at the end of the season. If a makeup game is scheduled, SPHA is not
obligated to provide any Credit or Refunds for absent Participants.
3.4.
When Participant initially enters the League,
Participant will pay a jersey and socks deposit as stipulated by SPHA (the Uniform
Deposit ). Once the season concludes, and all items are returned ((1)
jersey + (1) pair of socks) in a fair and reasonable
condition, the Uniform Deposit will be credited to the Participant s mySPHA
Account for use towards the next season. Participant may request a Refund of
the Uniform Deposit up to 30 days after completion of the applicable League
season.
4.
PRODUCTS (MERCHANDISE, APPAREL, TICKETS)
4.1.
SPHA may offer merchandise (including apparel and
namebars), event admission tickets, raffle tickets, and similar items
(collectively, Products ).
4.2.
All Products purchased directly from SPHA, whether
online or in person, are non-refundable and non-exchangeable, except in cases
of manufacturing defects, customization errors, or gross negligence on the part
of SPHA that results in an event failing to take place as reasonably promised.
Determinations of refund eligibility due to gross negligence are at SPHA s sole
discretion. All other sales are final.
4.3.
This Policy applies only to Products purchased
directly from SPHA. For any Products obtained through third-party retailers or
vendors, Participants must follow that retailer s return and refund policies.
5.
DONATIONS
5.1.
SPHA is a registered nonprofit organization (Tax ID
# 84-3717428). All donations made to SPHA whether one-time or recurring are
non-refundable, unless the donation was made in error (e.g., duplicate
transaction or incorrect amount), in which case the donor must contact SPHA
within fifteen (15) calendar days of the donation date to request a correction
or refund.
5.2.
Refund requests within 15 days will be considered
on a case-by-case basis and must be submitted in writing to
[email protected]. SPHA reserves the right to refuse a refund that
does not meet the criteria above or if the funds have already been used in
accordance with our mission. Refund requests outside the 15-day threshold
require a review by the board of directors at the next scheduled meeting.
5.3.
Donors are encouraged to consult with a tax
professional regarding the deductibility of their contribution. SPHA will
provide donation receipts for all qualifying contributions upon request.
6.
ISSUING OF REFUNDS OR
CREDITS
6.1.
If SPHA grants Participant a Refund pursuant to
this Policy, SPHA will issue Refunds to the original payment method where
possible, or via check if necessary. If SPHA grants Participant a Credit
pursuant to this Policy, such Credit will be added to Participant s mySPHA
Account where it will be eligible for use within 540 calendar days from the
day SPHA grants such Credit. If Participant does not use the Credit within the
540 calendar days, then the Credit expires, and Participant may not seek
further Refunds or Credits. Participants may view the number of days remaining
until the applicable Credit expires through the Participant s mySPHA Account
via their Dashboard. SPHA is not obligated to provide electronic and/or written
communications of upcoming expiration dates, except as applicable by local law.
7.
FORCE MAJEURE
7.1.
SPHA shall not be responsible for any refunds,
credits, or make-up events resulting from cancellations, postponements, or
interruptions due to events beyond its reasonable control, including but not
limited to extreme weather, facility closures, equipment failure, labor
shortages, governmental mandates, public health crises (e.g., COVID-19 or
similar), natural disasters, acts of war or terrorism, or other events commonly
referred to as acts of God. In such instances, all fees paid shall be
retained by SPHA, and no additional compensation shall be owed to the
Participant.
8.
ADDITIONAL POLICIES
8.1.
Participant s participation in Programs,
Tournaments, and/or the League is subject to the rules, policies, and
additional terms and conditions available on SPHA s website ( SPHA Terms ),
including the Participant
Conduct Policy, Privacy
Statement, Terms
& Conditions, Inclusion
in Hockey Statement, and any program-specific policies/rules (i.e.,
Tournament Rules & Game Formats, League Guidelines & Supplemental
Rules, Player Discipline Guidance, etc.) that SPHA may provide to Participant
from time to time. Participants are expected to review all applicable SPHA
Terms prior to making any purchases or participating in any Programs,
Tournaments, and/or SPHL hosted or organized by SPHA.
8.2.
Participants are strongly encouraged to consider
purchasing registration insurance at the time of registration. Registration
insurance powered by Vertical Insure may cover unexpected circumstances that
prevent participation, such as injury, illness, or travel disruption. SPHA is
not responsible for reimbursing Participants for cancellations outside of the
refund windows set forth in this Policy, including force majeure-related
events. All claims and reimbursement requests related to registration insurance
must be directed to the insurance provider and are subject to their respective
terms and conditions.
9.
RIGHT TO MODIFY
9.1.
SPHA
reserves the right to amend this Policy at any time. Updated versions will be
posted to our website and take effect upon publication. Participants are
encouraged to review the latest version prior to registration.
BY ACCEPTING THIS POLICY EITHER BY
CLICKING A BOX INDICATING ACCEPTANCE, COMPLETING REGISTRATION, OR OTHERWISE
PARTICIPATING YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE
BOUND BY THIS POLICY.
We re here to help. If you have
any questions on the above Policy, please contact us
at [email protected].
Be among the first to know about programs & tournaments, including our upcoming Frozen Pride Classic 2025, beginning Friday, February 21, 2025. Don't worry, we promise not to flood your inbox.